Privacy Policy

Privacy Policy

Introduction

This privacy policy is about how Pure Health Acupuncture, Nadine Welter, collects, processes, stores and shares personal data.

I, Nadine Welter am the data controller for my practice:

Pure Health Acupuncture – Nadine Welter

39 Birkdale Avenue

London

HA5 5SG

This privacy notice applies to information I collect from:

  • patients;
  • prospective patients;
  • previous patients.

This Privacy Policy only relates to personal data collected by Pure Health Acupuncture via the website, application forms, emails and telephone calls. Any personal data collected by Pure Health Acupuncture is used in accordance with UK data protection legislation.

Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and the Pure Health Acupuncture Privacy Policy will no longer apply.

  1. The Data Protection Bill 2017

Pure Health Acupuncture complies with the principles of the Data Protection Bill 2017 in accordance with General Data Protection Regulations (GDPR).

What is Personal Data?

Any data relating to an individual who can be clearly identified from that data. 

What is Special Category Data?

A sub-category of personal data disclosing racial or ethnic origin, political opinions, religious or philosophical beliefs, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

How your data is processed and the lawful reason for this is detailed below. In summary the two conditions that are satisfied are:

1) Compliance (e.g. by order of the police or courts).

2) Necessary for the purpose of the legitimate interests pursued by me as the data controller. In order to provide you with the best possible treatment and to keep evidence in the event of a complaint or court case, I need to collect you personal data. You can refuse to provide the information, but if you were to do that I am not able to provide treatment for you.

I use your personal data for the purposes set out below:

  1. To contact you regarding appointments, provide information to you regarding what to expect from acupuncture and naturopathy. As I am unable to send or receive encrypted emails, any emails I send or receive may not be protected in transit. I will monitor any emails sent to me, including file attachments, for malicious software. 
  2. To keep a attendance register which records all appointments for patients attending my clinic in a system called 10to8 as legally required for tax purposes
  3. To secure potential evidence in the event of a criminal prosecution, claim or complaint. If you register your details with us, 10to8 will store your name, phone number and email according to their own privacy policy, which complies with GDPR.
  4. I will ask relevant medical and family history questions in order to form a diagnosis and treatment plan.
  5. I use your GP’s name and address in case I need to contact your GP, including in an emergency. 
  6. I keep a record of any consultation and  any treatment given and details of progress of your case to enable me to review my treatment principle and strategy.
  7. I record and use any information and advice that I have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment.
  8. I keep accident records for anyone involved in accidents at my clinic.
  9. In the event of an adverse incident occurring to any of my patients, I report the matter to the ANP and my insurance company to enable the insurance company to deal with any potential claims and to help the ANP to develop its safe practice guidelines, as well as providing research data and information for the ANP’s insurers and other interested parties.
  10. I keep patient notes to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
  11. Your personal data will be treated as strictly confidential, and will only be shared: with your explicit consent with named third parties; with the relevant authority, if necessary for compliance with a legal obligation; with your doctor or the police if necessary to protect yours or another person’s life, for the purpose of safeguarding yourself or another person with my regulatory body, the ANP, or my insurance company in the event of a complaint or insurance claim; or my solicitor in the event of legal proceedings being brought against me. I will seek your prior consent to the new processing if I wish to use your personal data for a new purpose, not covered by this Privacy Notice and I will provide you with a new notice explaining this new use.

How long is your personal data kept?

I keep your personal data for no longer than reasonably necessary. I have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25, if this is longer).

After a 7-year period has elapsed since the last visit, notes will be destroyed. Should I be unable to carry out this procedure for reasons of poor health or death, the patient in question will be contacted for permission to either destroy their records or return them to the patient for their safe disposal.

Users have the right to ask Pure Health Acupuncture in writing, for a copy of all the personal data held about them upon payment of a fee (“subject access request”) and to request that the Pure Health Acupuncture correct any inaccuracies in that information. 

Your rights and your personal data

Unless subject to an exemption under the GDPR, with respect to your personal data as set out below you have the right to:

  • Request a copy of your personal data which I hold about you.
  • Request that I correct any personal data if it is found to be inaccurate or out of date.
  • Rrequest your personal data is erased where it is no longer necessary for me to retain such data.
  • Withdraw your consent to the processing at any time. This right does not apply where I am processing information using a lawful purpose other than consent.
  • Request that I provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability).
  • Where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
  • Be informed if your data is lost. I shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
  • Lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/)

To exercise all relevant rights and queries, please, in the first instance, contact me at:

Nadine Welter

39 Birkdale Avenue

London

HA5 5SG

07794923794

Nadine@purehealthacupuncture.co.uk

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. 

Cookies

A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.

Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ‘third party’ cookies. These usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used.

Pure Health Acupuncture uses benign, short lived ‘session’ cookies to tell whether a website user has logged in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website.

Pure Health Acupuncture cookies do not analyse visits to other website or any searches undertaken whilst on the Pure Health Acupuncture website.

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party and long lived cookies.

The Pure Health Acupuncture uses cookie free technology that uses Internet Protocol (IP) information exchanged during the course of normal web activity combined with data enhancement technology to get detailed analytics information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Links to Third Party Websites

This Privacy Policy applies solely to the personal data collected by Pure Health Acupuncture and does not apply to third party websites.

Pure Health Acupuncture  is not responsible for the privacy policies of third party websites, advises users to read the privacy policies of other websites before registering any personal data.